Do Ban Appeals work? - Guild Wars Forums

optymind · Aug 06, 2008, 05:12 PM // 17:12

Has anyone here been banned from GW, appealed, and had the ban shortened or removed?

Likelytodie · Aug 06, 2008, 05:19 PM // 17:19

Yes, if you can provide a good reason why they're wrong, and provide all the other information that they ask for, you will be unbanned.

Good Luck

Lord Sojar · Aug 06, 2008, 05:23 PM // 17:23

Very rarely, and I do mean VERY. Perma bans have never been removed. When a moderator bans someone, it is within their best judgment, and as a result, will typically never be shortened or removed.

So, let's just go off on a limb and say "No, unless it is under EXTREME circumstances."

Commander Ryker · Aug 06, 2008, 05:31 PM // 17:31

Quote:

Originally Posted by Rahja the Thief

Very rarely, and I do mean VERY. Perma bans have never been removed. When a moderator bans someone, it is within their best judgment, and as a result, will typically never be shortened or removed.

So, let's just go off on a limb and say "No, unless it is under EXTREME circumstances."

He was asking about GW not GWG.

LRN2RD

Rururrur · Aug 06, 2008, 05:40 PM // 17:40

I've only seen it one time when a buddy of mine happened to be in the wrong place at the wrong time. He was passing through on his monk when the bots were farming Arborstone explorable and was banned for being one of them. He placed an appeal and his account was reactivated the next day.

Sir Earl Lionheart · Aug 06, 2008, 05:41 PM // 17:41

My account was banned for my sons actions.... I pleaded with them and eventually was reinstated. I think it just depends on the offense. Hopefully you learned from whatever got you banned in the first place.

Tito Bad Boy Ortiz · Aug 06, 2008, 06:00 PM // 18:00

Quote:

Originally Posted by Rahja the Thief

Very rarely, and I do mean VERY. Perma bans have never been removed. When a moderator bans someone, it is within their best judgment, and as a result, will typically never be shortened or removed.

So, let's just go off on a limb and say "No, unless it is under EXTREME circumstances."

I've been permenently banned twice and have been unbanned of both occasions.

*Darcy* · Aug 06, 2008, 06:05 PM // 18:05

Depends why you were banned and what defense you can offer.

The appeal itself is good for your account. Not appealing a short ban will leave the misdemeanor on your account.

optymind · Aug 06, 2008, 06:06 PM // 18:06

Quote:

Originally Posted by Tito Bad Boy Ortiz

I've been permenently banned twice and have been unbanned of both occasions.

on the game GW or the GWG forums? The quote you speak of is from someone who thought my post was about GWG (it's about GW the game).

**cosyfiep** · Aug 06, 2008, 06:19 PM // 18:19

in gw it depends on what you were banned for....there have been a bunch of people banned in error (botting etc) and reinstated. I recall one poster who said that he had been misbanned 3 times (there is a thread somewheres in the archives about this).....and then a few of the people who have helped with exploits were banned and then unbanned....but these are rare exceptions not the rule!!!!
If you have been banned the ONLY way to get unbanned is to contact support and plead your case, it has worked in the past for those who can prove they were banned in error---not for everyone, and I am sure a few innocent people have also been banned (I know of one who just was never able to find his original prophecy key----)....

contact support and throw the dice.

Lord Sojar · Aug 06, 2008, 06:22 PM // 18:22

Quote:

Originally Posted by Tito Bad Boy Ortiz

I've been permenently banned twice and have been unbanned of both occasions.

Funny, no one knows about that ban on here. I assume you are talking about in game, and not the forums.

Perma bans are always upheld on Guru.

And yes, I /fail, as Ryker pointed out.

optymind · Aug 06, 2008, 06:36 PM // 18:36

I wasn't misbanned. I just felt that the punishment was severe like the death penalty for a traffic ticket. Support hasn't messaged me back in over a day and the site says it takes 1 day. It says unresolved so the question is, do they have to resolve it, or am I being ignored by support?

ShoGunTheOne · Aug 06, 2008, 07:35 PM // 19:35

got temp banned for 3 days cos of "sharing account", 3 days later it turned into a perma ban. sent a letter saying that i got hacked instead of "sharing account", then they unbanned me the next day

nothing got stolen except 200k, i was fortunate :P

TheodenKing · Aug 06, 2008, 07:45 PM // 19:45

Quote:

Originally Posted by Rururrur

I've only seen it one time when a buddy of mine happened to be in the wrong place at the wrong time. He was passing through on his monk when the bots were farming Arborstone explorable and was banned for being one of them. He placed an appeal and his account was reactivated the next day.

Same thing happened to me. My warrior was in Arborstone. I did notice an endless chain of monk-bots running through the outpost. I went idle while looking up a boss location on wiki. When I returned, I noticed I had been disconnected. On reconnect, it told me I had been permanently banned for using a third party program. It also said the decision was not reviewable.

So I sent them an email, got a response within a few hours asking for my character name. The next day I was sent an email stating they checked, it was an error, and that I was re-instated.

Seems to me they did a sweep to kill the bots, and a few innocents got caught in their net. I was impressed with their quick response though.

Arlan · Aug 06, 2008, 09:22 PM // 21:22

Anet used to ALWAYS perma-ban.....untll they had to keep unbanning the innocent, gullable and stupid!!
Thats why the temp / warnings came into being.

Making a legit trade with someone else that has broken EULA rules does not warrent a ban. It happens.

Giving someone a large amount of plat - or rare item worth loads - does not automatically mean you bought off ebay - so does not warrent a ban. It happens

The "we always fully search the account activity on anyone we ban" does'nt stand up when you see the ammount of complaints - and confirmations that the account has been re-enabled. (a few waa waa, why me posts when completly caught in ther act are bound to be about - but then they dont come back and say they are now un-banned).

The " this is a perma-ban and as such is not negotiable" stance is also a bit of a joke when you see the ammount of complaints - and confirmations that the account has now been unbanned.

I got banned a few years ago - still not sure why and too long to dig up old ticket - but info here if you're interested.

http://www.guildwarsguru.com/forum/a...t-3045500.html

Was either trading with someone that ebayed/duped - whatever - or was at the wrong place/wrong time ina bott clearance weekend.

Took several weeks of polite support ticket emails - turing into ranting - turning into pleading - then - BANG -" you're account has been reinstated - we're sorry".

Fully agree with banning in general though - botters and others that wreck the game should be banned so keep it up Anet. - still see some places full of botts though so banning them does'nt seem to work - nerfing what they're farming seems to move them off.!!!

Just try and get the real, honest players sorted from the ones that you absolutly know - beyond any shadow of a doubt - that they deserve a ban.

I understand support have now streamlined their 'unbanning' policy so anyone banned unfairly should be back on ain a few days.

N E D M · Aug 06, 2008, 09:40 PM // 21:40

Quote:

Originally Posted by Rahja the Thief

Funny, no one knows about that ban on here. I assume you are talking about in game, and not the forums.

Perma bans are always upheld on Guru.

And yes, I /fail, as Ryker pointed out.

when you get banned from GWG all you can do is change your IP and make a new acct

and rahja you dont fail "too" often so i think we can give ya a pass

Argentino · Sep 14, 2008, 08:17 PM // 20:17

I got a 3 day ban last night.

As i'm goin for an expensive title atm i need a constant flow of gold.
Cos i ran out of gold and found some1 who could sell me alot of sweet tooth points a friend of mine (irl) offered me to loan 400k in gold.
He needed some things i had, so we traded in balth temple.

3 hours later i lose my connection.
When i try to log in again i get a message: code 045 - temp ban for x hours because of breach of rules - accepting gold/materials bought online + the removal of the gold i got from my m8

I filed a support ticket to explain the situation. Within 15 minutes i got an answer through mail saying they checked the logs and were not gonna unban me. Somehow their logs state that i bought gold online and that the trade was that delivery.
I couldn't believe this was happening so i send another ticket in, result: another email telling me the matter was send to a senior.
He answerred me that his collegue was right and that the temp ban was not gonna be removed.

I still don't understand what happened and why they think i'm breaching the rules. I didn't buy gold online, and yet ... their logs state i did.
How can this be?

dilan155 · Sep 14, 2008, 08:37 PM // 20:37

well mostly its because of the high amount of gold your friend gave you. When doing such large transactions your should take a screeny as well as both players acknowledging its a legit trade. all in all GW support is one of the worst ive seen and if they say no, specially twice i doubt youll get the gold back.

*Darcy* · Sep 14, 2008, 08:45 PM // 20:45

Umm, where did your friend get the gold? You can be banned for accepting gold that was bought online.

If they checked back on your friend's account and saw a 400k gold transaction with another player, then that would be the problem.

Shadowmoon · Sep 14, 2008, 08:51 PM // 20:51

If you can get your friend to email them collaberating your story that might help, of course I am sorta surprized that he wasn't banned as well. Now if he got the gold through a RMT, you are now guilty by association, and sorta out of luck.

Loans and post to pre trades are probably the most false positive anet gets.

Aug 06, 2008, 05:12 PM // 17:12	#1
optymind Krytan Explorer Join Date: May 2008 Profession: A/E	Do Ban Appeals work? Has anyone here been banned from GW, appealed, and had the ban shortened or removed?

Aug 06, 2008, 05:23 PM // 17:23	#3
Lord Sojar The Fallen One Join Date: Dec 2005 Location: Oblivion Guild: Irrelevant Profession: Mo/Me	Very rarely, and I do mean VERY. Perma bans have never been removed. When a moderator bans someone, it is within their best judgment, and as a result, will typically never be shortened or removed. So, let's just go off on a limb and say "No, unless it is under EXTREME circumstances." __________________ We are the Borg

Aug 06, 2008, 06:05 PM // 18:05	#8
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	Depends why you were banned and what defense you can offer. The appeal itself is good for your account. Not appealing a short ban will leave the misdemeanor on your account. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Aug 06, 2008, 06:19 PM // 18:19	#10
cosyfiep are we there yet? Join Date: Dec 2005 Location: in a land far far away Guild: guild? I am supposed to have a guild? Profession: Rt/	in gw it depends on what you were banned for....there have been a bunch of people banned in error (botting etc) and reinstated. I recall one poster who said that he had been misbanned 3 times (there is a thread somewheres in the archives about this).....and then a few of the people who have helped with exploits were banned and then unbanned....but these are rare exceptions not the rule!!!! If you have been banned the ONLY way to get unbanned is to contact support and plead your case, it has worked in the past for those who can prove they were banned in error---not for everyone, and I am sure a few innocent people have also been banned (I know of one who just was never able to find his original prophecy key----).... contact support and throw the dice. __________________ where is the 'all you can eat' cookie bar?

Sep 14, 2008, 08:45 PM // 20:45	#19
Darcy Never Too Old Join Date: Jul 2006 Location: Rhode Island where there are no GW contests Guild: Order of First Profession: W/R	Umm, where did your friend get the gold? You can be banned for accepting gold that was bought online. If they checked back on your friend's account and saw a 400k gold transaction with another player, then that would be the problem. __________________ That's me, the old stick-in-the-mud non-fun moderator. (and non-understanding, also)

Aug 06, 2008, 05:19 PM // 17:19	#2
Likelytodie Academy Page Join Date: Sep 2006 Location: New York Guild: Fat People Lag [IRL] Profession: Mo/	Yes, if you can provide a good reason why they're wrong, and provide all the other information that they ask for, you will be unbanned. Good Luck

Aug 06, 2008, 05:40 PM // 17:40	#5
Rururrur Ascalonian Squire Join Date: Mar 2006 Guild: We Would Like To Play [Wii] Profession: Me/	I've only seen it one time when a buddy of mine happened to be in the wrong place at the wrong time. He was passing through on his monk when the bots were farming Arborstone explorable and was banned for being one of them. He placed an appeal and his account was reactivated the next day.

Aug 06, 2008, 05:41 PM // 17:41	#6
Sir Earl Lionheart Ascalonian Squire Join Date: Jun 2008 Location: Ohio, USA Guild: Elite Farming Specialist Profession: R/	My account was banned for my sons actions.... I pleaded with them and eventually was reinstated. I think it just depends on the offense. Hopefully you learned from whatever got you banned in the first place.

Aug 06, 2008, 06:36 PM // 18:36	#12
optymind Krytan Explorer Join Date: May 2008 Profession: A/E	I wasn't misbanned. I just felt that the punishment was severe like the death penalty for a traffic ticket. Support hasn't messaged me back in over a day and the site says it takes 1 day. It says unresolved so the question is, do they have to resolve it, or am I being ignored by support?

Aug 06, 2008, 07:35 PM // 19:35	#13
ShoGunTheOne Banned Join Date: Sep 2007 Location: Undercity Guild: 泰瑞亚联盟 Profession: E/	got temp banned for 3 days cos of "sharing account", 3 days later it turned into a perma ban. sent a letter saying that i got hacked instead of "sharing account", then they unbanned me the next day nothing got stolen except 200k, i was fortunate :P

Aug 06, 2008, 09:22 PM // 21:22	#15
Arlan Frost Gate Guardian Join Date: Jun 2005 Guild: FaT Profession: Mo/	Anet used to ALWAYS perma-ban.....untll they had to keep unbanning the innocent, gullable and stupid!! Thats why the temp / warnings came into being. Making a legit trade with someone else that has broken EULA rules does not warrent a ban. It happens. Giving someone a large amount of plat - or rare item worth loads - does not automatically mean you bought off ebay - so does not warrent a ban. It happens The "we always fully search the account activity on anyone we ban" does'nt stand up when you see the ammount of complaints - and confirmations that the account has been re-enabled. (a few waa waa, why me posts when completly caught in ther act are bound to be about - but then they dont come back and say they are now un-banned). The " this is a perma-ban and as such is not negotiable" stance is also a bit of a joke when you see the ammount of complaints - and confirmations that the account has now been unbanned. I got banned a few years ago - still not sure why and too long to dig up old ticket - but info here if you're interested. http://www.guildwarsguru.com/forum/a...t-3045500.html Was either trading with someone that ebayed/duped - whatever - or was at the wrong place/wrong time ina bott clearance weekend. Took several weeks of polite support ticket emails - turing into ranting - turning into pleading - then - BANG -" you're account has been reinstated - we're sorry". Fully agree with banning in general though - botters and others that wreck the game should be banned so keep it up Anet. - still see some places full of botts though so banning them does'nt seem to work - nerfing what they're farming seems to move them off.!!! Just try and get the real, honest players sorted from the ones that you absolutly know - beyond any shadow of a doubt - that they deserve a ban. I understand support have now streamlined their 'unbanning' policy so anyone banned unfairly should be back on ain a few days.

Sep 14, 2008, 08:17 PM // 20:17	#17
Argentino Academy Page Join Date: Mar 2007 Location: Gmt+1 Profession: N/	I got a 3 day ban last night. As i'm goin for an expensive title atm i need a constant flow of gold. Cos i ran out of gold and found some1 who could sell me alot of sweet tooth points a friend of mine (irl) offered me to loan 400k in gold. He needed some things i had, so we traded in balth temple. 3 hours later i lose my connection. When i try to log in again i get a message: code 045 - temp ban for x hours because of breach of rules - accepting gold/materials bought online + the removal of the gold i got from my m8 I filed a support ticket to explain the situation. Within 15 minutes i got an answer through mail saying they checked the logs and were not gonna unban me. Somehow their logs state that i bought gold online and that the trade was that delivery. I couldn't believe this was happening so i send another ticket in, result: another email telling me the matter was send to a senior. He answerred me that his collegue was right and that the temp ban was not gonna be removed. I still don't understand what happened and why they think i'm breaching the rules. I didn't buy gold online, and yet ... their logs state i did. How can this be?

Sep 14, 2008, 08:37 PM // 20:37	#18
dilan155 Desert Nomad Join Date: May 2007 Location: living room Profession: N/	well mostly its because of the high amount of gold your friend gave you. When doing such large transactions your should take a screeny as well as both players acknowledging its a legit trade. all in all GW support is one of the worst ive seen and if they say no, specially twice i doubt youll get the gold back.

Sep 14, 2008, 08:51 PM // 20:51	#20
Shadowmoon Wilds Pathfinder Join Date: Jun 2006 Guild: N/A Profession: N/	If you can get your friend to email them collaberating your story that might help, of course I am sorta surprized that he wasn't banned as well. Now if he got the gold through a RMT, you are now guilty by association, and sorta out of luck. Loans and post to pre trades are probably the most false positive anet gets.